Products, Services & Deliver Policy
Physical Products Delivery
Any physical products sold by TeleStory Pictures will list a price per item sold on the website. Shipment of physical products is made within 2-3 business days of the purchase of the physical product via US Postal Service, UPS or FedEx.
Intellectual or Electronic Products
Delivery of electronic or digital products is made available via email and download. Under contractual project delivery, TeleStory Pictures will make known to the Client the form of delivery. Delivery could include, but is not limited to, hard drive, Dropbox and other other secure online cloud formats.
Products and Services
Aside from physical or digital products, TeleStory Pictures creates and delivers intellectual property based media products and services. Because of the customized nature of these products and services, details of said deliverable products and services are contained and agreed upon by both the Client and TeleStory Pictures within a working agreement or contract before work begins. This working agreement or contract outlines the roles, products and services provided and deliverables for the Client and TeleStory Pictures and becomes the entire agreement upon which the working relationship is based.
Media and Website Hosting
TeleStory Pictures may contract to host media and websites. Regular payments of monthly and annual hosting are required. In the event any hosted account becomes past due 30 days or more the account may be subject to suspension. If an account is suspended, there is a restoration fee of $75 per account. If the account is not brought current within 30 days of becoming past due, the hosting account may be terminated at which time contractual and hosting fees to that time may be due and payable. Payment for reconnection must be received before services are restored.